Return Policy

Returns may be made for store credit within 14 days of purchase. The item the customer wants to return for credit must be unworn, in good condition and without any need of repair. Certain special orders and altered items may be non-returnable and/or subject to restocking fees.

Items purchased between THANKSGIVING and CHRISTMAS may be returned until January 15th.

Custom and Special Order Items

All custom jewelry is non-refundable and requires a 30% deposit before the work begins. Full payment upon receipt of custom work will denote the client's complete satisfaction.

Gift Cards

We offer gift cards in any denomination. We always keep information on file, just in case the recipient has lost their gift card. Gift cards never expire.

Diamond Inspections

We recommend bringing us your diamond jewelry for inspection at least every 6 months. Our jeweler will inspect the prongs to help prevent any possible damage or loss of your gemstones. This inspection service is free.

Layaway

Merchandise can be placed on layaway with the amount of 25% or more of the purchase price for a period not to exceed 3 months. One-fourth of the layaway amount is to be paid in each of the next three months. Alterations & adjustments, such as ring sizing, will be made after the balance has been paid off. Most can be done the same day or within a few days. If you would like us to hold your item after is it paid off, such as in the event of waiting for an upcoming occasion, we will be happy to hold it in our safe until you are ready to take possession. 

If you have questions , please don't hesitate to contact us at:
Black River Diamond Company
Black River Diamond
753 E. Perkins Street
Medford, WI 54451
(715) 785-5140

Bay Area Diamond Company
225 S. Military Avenue
Green Bay, WI 54303
(920) 494-0002

Bay Area Diamond Company - Mundelein
742 S. Butterfield Road
Mundelein, IL 60060
(847) 680-4450


Black River Diamond Company wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.